Refund policy

Returns & refunds

Last updated: 7 October 2026

Personalised orders and cancellations

Our branded signs are made using your approved artwork and destination details. You can cancel a personalised order for a full refund before approving your artwork. After approval, contact us immediately: if production has not started, we will also cancel and refund in full. Once personalised production has started, we do not offer change-of-mind cancellations or returns for goods made to your specifications or clearly personalised. Simply choosing a standard colour or pack size does not, by itself, make a product personalised.

Non-personalised goods: consumer withdrawal

Where the statutory withdrawal right applies, consumers can notify us within 14 calendar days after receiving the goods, without giving a reason, then send them back within 14 calendar days after that notice. Email us or use our contact form with your name, order number and decision to withdraw. You do not need our permission or a particular form to exercise this right.

You pay the direct return postage for a change-of-mind return. We refund the goods and the cost of our least expensive standard outbound delivery, within 14 days of your withdrawal notice, using the original payment method unless you agree otherwise. We may withhold reimbursement until receiving the goods or evidence of return, whichever is earlier, where permitted by law. Handling beyond what is needed to inspect the goods may result in a deduction for diminished value.

Faulty, damaged, incorrect or non-conforming goods

Personalisation does not remove your rights if a product is faulty, damaged in transit, incorrect or does not match the agreed specification. Contact us with your order number and a description; photos are helpful. We arrange the remedy required by law, such as repair or replacement, or a price reduction or refund where the legal conditions are met. Necessary remedy and return costs are covered by us.

Consumer statutory guarantees apply. For new goods covered by Spanish consumer law, the conformity guarantee period is three years from delivery. Mandatory rights that apply in your country are not reduced by this policy.

How to return or raise a complaint

Contact us so we can give the appropriate return instructions. Our correspondence address is below; a different return destination may be arranged with you. Please do not send returns to the manufacturer. You can use this optional withdrawal notice: “I notify you that I withdraw from my contract for [goods], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].”

Business purchases

The statutory consumer cooling-off right does not ordinarily apply to purchases made for business purposes. Business orders follow the written quote and agreed specifications. Any applicable rights concerning defective or non-conforming goods remain unaffected.