Shipping policy

Shipping & delivery

Last updated: 7 October 2026

Where we deliver

Available delivery destinations and shipping charges are shown at checkout after you enter your address. If your destination is unavailable, or you need a large or unusual order, contact us for a quote before paying.

Personalisation and production

Send your business name, logo and destination links after ordering. We prepare your artwork for approval and start personalised production only after approval. Check spelling, branding, colours and links carefully. Missing information or changes can affect the proposed schedule; we will discuss any revised delivery agreement with you.

Delivery timing

Production time and carrier transit time are separate. Timing depends on artwork approval, quantity and destination. For an event or opening deadline, ask us to confirm the delivery date before ordering. A supplier's lead time is not a promise of delivery to your address.

For consumer orders, delivery will take place without undue delay and within 30 calendar days of the contract unless a different delivery period has been expressly agreed. If delivery is delayed, contact us to arrange an appropriate additional period or exercise your cancellation rights where applicable. Essential agreed deadlines and refusal to deliver are subject to the applicable statutory cancellation rules.

Shipping costs and international charges

You pay the shipping amount displayed at checkout or agreed in a written quote. Outside the EU customs territory, import duties, import taxes and carrier clearance charges may apply and are the recipient's responsibility unless the checkout or quote expressly includes them. Contact us before ordering if you need clarification about your destination.

Dispatch, tracking and delivery issues

We notify you when your order is dispatched. Where the carrier supplies tracking, we share it with you. Check your delivery address before paying and tell us promptly about errors, missing parcels or damage. For consumer orders arranged by us, transit risk remains with us until you or your nominated recipient physically receives the goods, subject to applicable law.

For damage, photos of the packaging and product help us investigate, but a failure to report within a short period does not remove your statutory rights.